May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Valid driver’s license
• Recent professional experience with Microsoft Office (Excel, Word, and PowerPoint), Google Docs, PeopleSoft (or related student information systems), retention-based software, and customer relationship management (CRM) software
• Experience working with racially, ethnically, economically, and age-diverse individuals
• Expertise in student services, including one or more of the following: college admissions, advising, financial aid/services, recruitment, and other related areas
• Ability to maintain appropriate legal compliance in the areas of budget development and monitoring, and records management
• Ability to respond meaningfully to the needs of individuals with respect, sensitivity, and civility
• Ability to give instructions to others; arrive at decisions, develop solutions
• Ability to communicate effectively with a diverse workforce, student population, and individuals with disabilities
• Ability to manage interpersonal conflict situations requiring tact and diplomacy
• Ability to create promotional materials for services provided (including print, social media, and website presence)
• Understanding of the Family Educational Rights and Privacy Act (FERPA), Americans with Disabilities Act (ADA), and other applicable laws; ability to maintain confidentiality and legal compliance; using professional discretion, and exercising ethical conduct
• Ability to present materials effectively to individual students or groups
• Ability to independently plan, organize, and implement multiple assigned responsibilities, and work well under pressure to meet deadlines
• Ability to participate as a team member, understand and interpret rules and regulations, and adjust to change
• Ability to access, interpret, and analyze data and proactively utilize this information to address student needs and continuously improve onboarding and engagement initiatives
• Ability to display self-confidence, patience, empathy, and availability when building rapport with students
• Ability to work collaboratively across diverse operational areas and campus locations, including, but not limited to, recruitment, admissions, academic affairs, counseling/advising, financial aid, business office, and K-12 divisions;
• Ability to work a flexible schedule that will include some evenings and weekend hours during peak enrollment seasons and targeted onboarding activities

• Competency in customer relationship management (CRM) software, PeopleSoft, Navigate and other technologies
• Experience working with students in a community college environment