Danville, VA – March 20, 2026 – TekaByte, an IT services company serving small and medium business
owners in South Boston, VA - has earned the World-Class Customer eXperience Trained (WCCXT)
Certification.

This training was led by The DiJulius Group, whose consulting clients include Starbucks, Lexus, Ritz-
Carlton, KeyBank, Nordstrom, Charlotte-Mecklenburg Police Department and many more.
To become certified, companies must go through three months of training and show that they’ve deployed
the strategies in their business. Only a small percentage of those who go through the training actually earn
their certification because of the transformation it requires.

The WCCXT was specifically designed for IT companies and managed services firms to train their staff
on advanced customer experience concepts. so that they can provide better service to their clients and
customers and make the often-confusing world of technology easy to understand.

“So many small businesses in South Boston-Halifax County are underserved and unprotected from very
real cyberthreats. Much of this is due to the IT industry’s failure to explain in very complex, technical
terms in language that anyone can understand. TekaByte is committed to providing the best service to our
local community and that has meant training EVERYONE on how to present these issues in relevant
ways to our clients so that they have the information they need to make the best decision instead of
overwhelming them.”

“We also realize that this industry is known for its terrible client communications which means when a
business does have a problem, they could feel like they are left in the dark. Going through and becoming
certified helped us to identify these gaps and we’re confident that we’ll be able to provide better service
and a better experience than ever before.” – Tim Saunders, CEO, TekaByte.

To date, only 73 IT companies have earned the right to be WCCXT certified and it will soon be seen as
the gold standard in the industry for those that value excellent service and experience.

About the Company
TekaByte has served area businesses for more than 20 years specializing in helping [e.g. medical,
financial and manufacturing] sectors with all their IT support needs. TekaByte has worked to provide
fairly priced IT services to more than 150 businesses protecting them from [e.g. cybercrime, helping them
with compliance issues like HIPPA] and making sure their technology “just works” so that they can do
their jobs and grow their business.