The Visitor Experience Specialist (VES) is responsible for ensuring each visitor receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every visitor, answering questions, maintaining outstanding professional standards, and possessing thorough knowledge of Red Hill, Patrick Henry, Quarter Place, and exhibits in the museum and historic buildings. The position requires an understanding of interpretive standards and how they are applied in a public history venue. Responsibilities: *Welcome and orient visitors by offering assistance in a warm and friendly manner, ensuring all programs, exhibitions, and services are properly communicated to visitors. *Respond to inquiries in person, by telephone, and email. *Represent as needed during special events and in welcoming tour groups. *Be knowledgeable about the history of Patrick Henry’s Red Hill. *Provide information about programs and special events. Coordinate with a small staff to ensure a high level of visitor experience is achieved and programming is successful. *Open and close the Visitor Center and historic buildings. *Maintain proper appearance of the front desk area including visitor orientation, and inventory of brochures and gift shop items. *Troubleshoot visitor problems. *Ensure public spaces are set-up and tidy for general operations and all types of programming. *Support program and event execution, including special visits, educational programming, and outreach programs. *Track attendance, receive visitor feedback, and collect visitor contact and other information. *Perform routine tasks as assigned and anticipate daily needs of ongoing activities. *Work on special projects as needed. *Perform other duties as assigned. Responsibilities: *Welcome and orient visitors by offering assistance in a warm and friendly manner, ensuring all programs, exhibitions, and services are properly communicated to visitors. *Respond to inquiries in person, by telephone, and email. *Represent as needed during special events and in welcoming tour groups. *Be knowledgeable about the history of Patrick Henry’s Red Hill. *Provide information about programs and special events. Coordinate with a small staff to ensure a high level of visitor experience is achieved and programming is successful. *Open and close the Visitor Center and historic buildings. *Maintain proper appearance of the front desk area including visitor orientation, and inventory of brochures and gift shop items. *Troubleshoot visitor problems. *Ensure public spaces are set-up and tidy for general operations and all types of programming. *Support program and event execution, including special visits, educational programming, and outreach programs. *Track attendance, receive visitor feedback, and collect visitor contact and other information. *Perform routine tasks as assigned and anticipate daily needs of ongoing activities. *Work on special projects as needed. *Perform other duties as assigned.