• Title

  • Housing Advisor

    Posted: 08/31/2020

    Essential Duties/Responsibilities:
    Advise and educate individuals on financial and housing topics. Enhance program services by engaging community stakeholders. Empower customers to become financially stable. 

    1. Conducts community based educational workshops on housing and financial topics.

    2. Initiates internal and external outreach designed to identify new customers.

    3. Represents agency with stakeholders to expand agency awareness and enhance housing program services.

    4. Conducts one on one counseling sessions.

    • Interviews customer to assess customer’s overall financial situation by reviewing income, assets,
      debts, expenses, credit reports or other financial information.
    • Conducts thorough financial analysis and develop a plan to achieve their goals.
    • Educates customers on financial and housing topics including but not limited to credit reports,
      loan products, down payment assistance programs, collections, foreclosure prevention strategies,
      fair housing.
    • Coaches customer to develop skills needed to access resources and advocate for self.
    • Provides ongoing follow-up and guidance as needed.

    5. Maintains and updates client management system and all other associated database systems.

    6. Gathers, packages and submits loan modification applications to mortgage servicers and advocates on behalf of customer for modification or foreclosure alternatives (where applicable).

    7. Gathers, packages and submits new loan applications to lenders on behalf of customers (where applicable).

    8. Actively engages in staff meetings and conference calls.

    9. Prepares reports as required.

    10. Comply with National Industry Standards for Homeownership Education and Counseling.

    11. Furthers counseling capacity through ongoing professional development.
    Qualifications:
    • High School diploma/GED required.
    • Certification through NeighborWorks within six months to include HO250 and HO109 or HO109EL (equivalent through NCLR or NCRC will be considered).
    • Certification through NeighborWorks within one year for foreclosure intervention and default counseling to include HO345rq and HO307 or HO320 (equivalent through NCLR or NCRC will be considered) (where applicable).
    • Additional certifications may be required depending on service area.
    • Six months or more experience in finance, banking or counseling/coaching.
    • Bilingual may be required.
    • Microsoft Office products and on-line client management systems.
    • Problem-solving, arithmetic calculations.
    • Public speaking and ability to effectively communicate in a professional manner, both orally and in writing.

    Physical Requirements:
    • Occasional lifting (10-20 lbs)
    • Keyboarding and data entry, use of telephone
    • Office and classroom setting - sitting and standing.
    • Occasional overnight travel (3-5 times/year for 3-5 days)