• Title

  • Concierge

    Posted: 01/23/2024

    Description

    Overview:


    The Concierge is a critical team member responsible for providing excellent customer service and acting as the first point of contact for guests, visitors, and vendors. This dynamic role requires adaptability, strong communication skills, and the ability to handle a variety of tasks in a fast-paced environment. The Concierge plays a vital role in creating a positive and welcoming experience for everyone they interact with.

    Key Responsibilities:

    • Greeting and assisting guests, visitors, and vendors in a warm and friendly manner.
    • Providing information and directions about the establishment, services, and local area.
    • Handling inquires, concerns, and requests promptly and efficiently.
    • Assisting with check-in procedures and ensuring a smooth guest experience.
    • Arranging transportation, making reservations, and coordinating various services for guests as requested.
    • Assisting with luggage and coordinating with other team members to ensure guest satisfaction.
    • Managing concierge desk operations, including check-ins, phone calls, and administrative duties.
    • Ensuring safety and security by monitoring entrances and authorizing access for authorized individuals.
    • Responding to emergency situations and providing general assistance to guests when needed.
    • Anticipating guests' needs and providing personalized service to enhance their experience.
    Qualifications:
    • Excellent interpersonal and communication skills.
    • Strong problem-solving and multitasking abilities.
    • Ability to remain calm and professional in a fast-paced and ever-changing environment.
    • Knowledge of the local area, attractions, and services.
    • Experience in a customer service or hospitality role is preferred.
    • Familiarity with reservation systems and other related software is a plus.
    Benefits:
    • Employee Referral Bonus Program
    • Paid Training
    • Medical, Dental, Vision, Life Insurance, and Health Savings Accounts
    • 401k available to all employees
    • Tuition Reimbursement
    • Employee Assistance Fund
    • Flexible Shifts
    • Career Advancement Opportunities
    • Discount Programs
    APPLY HERE: https://jobs.apploi.com/view/1008913?utm_source=false&utm_medium=&utm_campaign=truman