• Title

  • Customer Service Account Manager

    Gloster Furniture, Inc.
    Job Description
    Customer Service Account Manager
    Summary:
    Gloster Furniture America, located in South Boston, VA is a leading manufacturer of premier outdoor furniture.  In conjunction with our sister companies in Indonesia and Germany, Gloster is one of the world’s largest international producers of responsibly produced outdoor teak furniture.  Understanding our teak resources and respecting the sustainable plantation culture, we only harvest what we plant ourselves. Our philosophy is simple; design the most well-crafted, innovative product while honoring our teak roots, from seed to seat. We may live in a different world than the one occupied by our founders, but one thing remains the same - we are furniture makers whose sole focus is to design and build the world’s finest outdoor furniture.

    GLA in South Boston, VA is looking to add an experienced Account Manager to our Customer Service Team.  Must be a skilled problem solver with the ability to listen to customer issues and offer and unique and innovative solution to each problem.   Candidates will be well trained in product knowledge and company customer service policies to assist in customer solutions.

    Responsibilities Include:
    • Provide an upstanding level of customer service to external and internal customers
    • Answer customer phone calls regarding inventory status, order updates, quality and other customer inquiries
    • Prep, process, and check customer orders
    • Establish a high level of professionalism with clients
    • Stay educated on product knowledge and new lines
    • Work with customers to solve any issues they have and create a positive customer experience
    • Track current orders to update clients on status
    • Communicate with other departments regarding orders
    • Other duties as needed
    Qualifications:
    • High School Diploma or Equivalent
    • Proficient in Microsoft Word, Excel, and Outlook
    • Experience with Microsoft SL preferred
    • 2-3 years customer service experience
    • Good written and verbal communication skills
    Benefits:
    We offer a competitive salary with bonus opportunities, health insurance, 401K with company match, a generous paid time off policy, company paid Life Insurance and Short Term Disability, and more.
    Job Type:
    Full-time
    Required work authorization:
    United States
    Gloster Furniture is an EEO Employer
    Contact Information